Frequently Asked Questions:
Q: What is the warranty?
A: AO Coolers offers a better warranty than any of our competitors… and you don’t have to register your cooler.
We offer a limited lifetime warranty on the inside liner and top zipper of our coolers.
Q: What cooler size is best for me?
A: Check out our cooler size chart for comparison. If you still have questions contact us!
Q: How long will my AO Cooler hold ice?
A: With the proper amount of ice our AO Cooler can hold ice up to 24 hours in 100 degree heat.
Make sure to read over out “Helpful Hints from AO Coolers” for tips on how to improve ice retention
Q: What is the difference between the different Series?
A: Each series has a different outside material.
The benefits of each series are listed on each product page, if you have specific questions
please CONTACT US and we would be happy to make a recommendation.
Q: How should I clean the exterior of my cooler?
A: Use water, mild soap and a medium to hard scrub brush to remove stains
Q: How can I clean the inside liner of my cooler?
A: For tough odors or stains, use a mixture of water and mild soap with a medium to stiff scrub brush.
Q: Is the top zipper waterproof?
A: No, the top zipper will leak water if turned upside down.
Our coolers are sewn to sit flat and they also have 4-eye hooks so they can be secured to any vehicle. See our design
Q: Can I use dry ice in my AO Cooler
A: No, if dry ice touches the inside liner it will crack.
Q: What does RF Welded Seams Mean?
A: RF welded seams simply means that our liner is one solid piece because the seams are melted together.
This make our liners much stronger than a cooler that has glued seams.
Q: Do you offer quantity discounts?
A: Yes! Any order of 4 or more coolers qualifies for a discount. We also offer promotional pricing (12 or more coolers)
Contact us for details!
Q: Can I get my company Logo on an AO Cooler?
A: Yes! We can customize your cooler.
Send an email to or give us a call at 951-582-9798 and we can get a quote started!
Q: Which AO Cooler meets carry-on requirements?
A: Our backpack, 12, 24, 36, and 18 pack backpack coolers meet carry-on requirements for most airlines.
Pack clothes for your trip and have a cooler when you get there!
Q: How big is the embroidery and where is it on the cooler?
A: Check out our embroidery example pictures
Q: Will AO Coolers keep my items warm?
A: Yes! Our coolers are a very well insulated bag that work to keep items warm as well
Q: What if I don’t find the answer I am looking for on FAQ?
A: Give us a call or shoot us an email Mon- Fri 9-5 PST and we would be happy to answer your questions!